Privacy Statement

This Privacy Policy explains how GetSlots collects, uses, and protects personal information when you use our online casino services in Canada. We take your privacy seriously and describe below the types of information we gather, how we use it, who we may share it with, and the choices available to you about your information.

Types of data we collect

Personal data

We collect information you provide when creating an account or verifying your identity, such as your name, date of birth, address, email, phone number, and government ID where required for KYC checks. We also collect payment details needed to process deposits and withdrawals, which may include card or bank account identifiers and crypto wallet addresses.

Technical data

We automatically collect technical data about your device and connection, including IP address, browser type, operating system, device identifiers, language settings, and location data derived from your IP. This helps us operate the site, improve performance, and detect fraud.

Transactional data

We keep records of your account activity, such as deposits, withdrawals, game history, bonus use, support interactions, and responsible-gambling settings. Aggregated activity logs are used for reporting, dispute resolution, and compliance.

Use of information

We use collected data to operate your account, process payments, verify identity, comply with legal obligations, prevent fraud, and provide customer support. Data also helps us maintain security, investigate disputes, and fulfil our regulatory responsibilities. Where permitted, we may use aggregated, non-identifying data for analytics and service improvements.

Data protection practices

We implement administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, or misuse. Access to personal data is limited to staff and service providers who need it to perform their duties. While we follow industry-standard security practices, no online service can be guaranteed completely secure.

Cookies and tracking technologies

We use cookies and similar tracking technologies to remember preferences, keep you signed in, analyse site usage, and deliver relevant content. Third-party analytics and advertising partners may also place cookies. You can manage cookie settings through your browser or account preferences; blocking cookies may affect site functionality.

User rights

Canadian users have rights regarding their personal information. You may request access to the personal data we hold about you, ask for corrections to inaccurate information, and, where applicable, request deletion of your account and personal data. Certain information may be retained where required for legal, tax, or security reasons.

Access, correction, and deletion of data

To exercise your rights, contact our privacy team at [email protected]. We will respond within a reasonable time and outline any restrictions that apply, such as obligations to preserve records for fraud prevention or compliance.

Information sharing and third parties

We share information with third-party service providers needed to operate the service, including payment processors, identity-verification vendors, game providers, fraud-prevention services, and legal or regulatory authorities when required. Providers are contractually bound to protect your data and use it only for permitted purposes.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on our site and, where appropriate, notified to you. Continued use of our services after changes indicates acceptance of the updated policy.